First and foremost, when Changing your vehicles Oil and Filter. THE most important thing to remember is to change them on time and with the proper engine oil weight.

A car’s performance is solely base on the condition of the engine, oil changes are often recommended in either 3,000 mile intervals or in some cases 7,500 miles. The 7,500 mile recommendation is typically a suggestion base on what’s called “Normal” driving conditions and these are only found in a vehicle that is ALWAYS driven on the highway in very mild climate conditions.

There are seemingly endless benefits to changing the oil and filter, the most important of which, will always be the care and condition of the internally lubricated parts of an engine. Clean engine oil and a new filter will lessen the likelihood of the engine failing due to lack of lubrication.

Dirty engine oil causes more friction of internal moving parts thus making engine failure more likely, when engine oil and filters are not changed regularly there is also a higher possibility of engine sludge. Check your owners manual for exact manufacturer recommendations and keep in mind that consistent “City” driving is considered “Severe” driving conditions and that your Oil and Filter should be changed in either 3,000 or 3,750 mile intervals.

Well Maintained Engine

Poorly Maintained Engine

Suzuki of Wichita’s Fixed Operations (Service, Parts, and Detail) have had not only a record breaking month in volume, but also customer satisfaction as well. This is due primarily to the exemplary team of all-stars working under the leadership of John Muir, South African Rock-Star and “Godfrey” look-alike (just Google Mark Strong from the new Robin Hood). Gary Bugg, the Life-Coach and Primary Cheerleader for the dealership (or would that be Yell-Leader…?) said of the Service Department, “Under John’s direction, the Service Drive is making every effort to show customers that relationship makes the difference, and the kind of relationship we’re seeking is one that benefits the customer.”

The Service Department currently has a Year-to-date CSI (Customer Satisfaction Index) score of 982 out of a possible 1000, giving them the #1 CSI average in the USA. This is a full 80 points ahead of their District average (902), and 81 points ahead of the National Average (901). CSI surveys are received by customers for any warranty repairs offered by Suzuki. 66% of the surveys Muir and the Service Department have received have been perfect scores–1000/1000 (45 out of 68 received YTD). Scott Pitman, President and Chief Evangelist of Suzuki of Wichita, commented, “John is a breath of fresh air for our Fixed Operations. We have tried for a long time to find a perfect fit for his position, and he has been an even better fit than we had hoped. He does everything expected of him and a lot more. I have always said ‘Hire Fun People,’ and people LOVE John–He’s very fun, and that’s important because getting your car serviced or even repaired can sometimes be a ‘not fun’ experience. It can be tough to have so many happy customers in the Service Department, but the fact that their CSI scores are so high obviously means they’re doing a lot of things right.”

When asked about his personal success with Suzuki of Wichita, Muir was quick to redirect the credit to his team, saying “Most of our success this month is due to the attitudes of the guys here.” He went on to describe a new method they have been using to keep themselves motivated and looking at things from the customer’s point of view. “Would I?” asked Muir, “This is the question I have posed to my team here in relation to our service. When we are through helping a customer, I want every member of my team to ask themselves, ‘If I were that customer, Would I continue to service my vehicle here?’.”

I asked, “So have you ever heard that you look like the villain from the new Robin Hood?” After his laughter subsided, and we looked up a picture, John said in a thick South-African accent, “Wow, that’s kind of eerie. Does that mean I’m a villain?”

If we could base our answer on CSI results, the answer would be, “No.”

Is John a part-time Actor?

The first truck load of 2010 Suzuki Kizashi’s arrive and are checked in!

Don Rice buys his parts from Suzuki of Wichita, and why wouldn’t he?

Every Suzuki Model is equipped with Driver, Passenger and Side Curtain Air Bags. Much like seat belts, the concept of an air bag is to cushion and protect your body in the event of an accident or collision to minimize and/or eliminate almost certain injuries.

An air bag is made of thin Nylon fabric which is hidden behind the steering wheel, dashboard and interior side panels. Multiple sensors are designed to send a signal based on the severity of a collision or impact to deploy appropriate air bags. Most vehicles are equipped with passenger air bag OFF sensors that allow the control module to know whether a passenger is sitting in the passenger front seat or not. In the event someone is not sitting in that particular seat, the passenger air bag will not deploy. When a crash sensor is activated it triggers the inflator to immediately fill the air bag with a gas, typically nitrogen, this activation and subsequent filling of the air bag all happens in fractions of a second.

Use Suzuki of Wichita’s Wholesale buying power to save money on tires for your vehicle.  We have National, Regional and Local relationships with Tire Wholesalers so usually we can get your tires TODAY and SAVE YOU SOME MONEY!

Please let Suzuki of Wichita give you a complimentary quote for your tires.

Call Matt Caton direct at 316-558-3941 or email Matt at mcaton@ridehomehappy.com

A continuously variable transmission (CVT) is a transmission which can change steplessly through an infinite number of gear ratios. This can provide better fuel economy than other transmissions by enabling the engine to run at its most efficient revolutions per minute (RPM) for a range of vehicle speeds.